Frequently Asked Questions

Bitcoin is the first decentralized cryptocurrency ever invented by Satoshi Nakamoto, whose identity is not known, and released in 2009. Because Bitcoin was the first cryptocurrency to exist, all digital cryptocurrencies created since then are called Altcoins. Dash, Ethereum, Ripple and hundreds of other coins are Altcoins because they are not Bitcoin.
Bitcoin is completely digital, designed to be ‘self-contained’ for its value, with no need for banks or other middlemen to move or store the money. Bitcoin transactions are irreversible.
Once you own Bitcoin, it behaves like physical gold: it possesses value and trades just as if it was nuggets of gold in your pocket. You can use your Bitcoins to purchase goods and services on and offline, or you can tuck them away and hope that their value increases over the years.
You can pay with your local currency, however, price is based on US Dollar and Euro.
Yes, you can pay with your MasterCard or Visa card. Alternatively you can do a wire transfer to our bank account.
We send cryptocurrencies immediately after confirmation of payment.
Public key so-called wallet address is generated once you create your wallet (you can use multiple desktop or mobile apps to do that). You can also get wallet address on the exchange where you want to send crypto.
You need to have your ID/Passport ready and device with a camera.
Use Mati system to send copy of the document file (computer) or simply send a photo of it (mobile), after that, you will be asked to make a face challenge video using your camera.
Note that you can swap between computer and mobile using your email address.
Bitnelo takes every measure to be fully compliant with KYC and AML regulations and prevent fraud.
Please send us backside and front side of your ID together with proof of address (e.g. gas/electricity bill, bank statement) to the e-mail:
No, your card details are not saved in our system and the transaction is processed by a professional payment operator.
Bitnelo wallet supports certain types of withdrawal addresses, for BTC supported type is Legacy.
Yes, Bitnelo brand is operated by Match Global OU, a company registered and regulated in Estonia with two licenses – no FVR000479 allowing us to provide services of exchanging a virtual currency against FIAT currency and no FRK000392 allowing to provide a virtual currency wallet service.

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